All of our livestock are shipped Tuesday through to Thursdays deliveries are next day (critters) and timed services (for coral) ,( We are closed on Mondays). There is a choice between Next Day critters (delivery before 4pm) and Next Day Corals (delivery before 1pm) there is a price difference in both methods due to cost of packaging corals to critters and also timed arrivals Please select the correct option for your purchase and yourself.
Once an order is complete and confirmed we will be in contact with you to arrange a suitable delivery date. We will never send out anything without arranging a suitable delivery date with you.
Also be advised that a next day orders may not be delivered next day due to unforseen weather conditions large ammount of orders and other special circumstances we will however contact you on the day of ordering (Except Mondays) to arrange a suitable delivery day for yourself and your stock.
Please select the correct option for corals or critters due to packaging and live arrival guarantee.
Our packaging policy
Please note that every order will be packaged and shipped as follows.
Your order will be photographed where possible before packaging, during and after packaging for stock health on condition before shipping and on ordering to highlight that your order has been appropriately packaged and full care taken by ourselves to ensure incase of any issue with delivery so that your order arrives in the best condition possible and indeed that your order is in excellent condition on leaving our care.
Each item will be double bagged securely closed then placed in appropriate sized Polly box along with upto 1 x 72 hour heat packs or 2 x 48 hour (less in summer months than in winter) the box will then be shrunk wrappped to ensure that ploy box is not crushed and not easily split we will then place this in a twin walled cardboard box to give extra heat retention and limit possible damage. From here Please see the above live arrival guarantee terms for damaged orders on arrival and possible problems with delivery these must be adhered to at all times and no allowances will be made if not followed!.
If in doubt or unsure on arrival please take pictures and make us aware on arrival of any possible issues that you may be concerned with also it is no good hours or days after the case it must be on arrival.