Shipping Information

Shipping Information

All of our livestock are shipped Tuesday through to Thursdays deliveries are next day service ( We are closed on Mondays).

Once an order is complete and confirmed we will be in contact with you to arrange a suitable delivery date. We will never send out anything without arranging a suitable delivery date with you.

Also be advised that a next day orders may not be delivered next day due to unforseen weather conditions large ammount of orders and other special circumstances we will however contact you on the day of ordering (Except Mondays) to arrange a suitable delivery day for yourself and your stock.

Delivery costs:

Local Collection – FREE
Next Day critters and corals £14.99
Northern Ireland & other UK islands my be possible please contact to see if suitable courier can be arranged.
Please also take the time to read our Livestock Arrival Conditions page for delivery infomation and DEAD ON ARRIVAL (DOA) TERMS.

Our packaging policy

Please note that every order will be packaged and shipped as follows.

Your order will be photographed where possible before packaging, during and after packaging for stock health on condition before shipping and on ordering to highlight that your order has been appropriately packaged and full care taken by ourselves to ensure incase of any issue with delivery so that your order arrives in the best condition possible and indeed that your order is in excellent condition on leaving our care.

Each item will be double bagged securely closed then placed in appropriate sized Polly box along with upto 1 x 72 hour heat packs or 2 x 48 hour (less in summer months than in winter) the box will then be shrunk wrappped to ensure that ploy box is not crushed and not easily split we will then place this in a twin walled cardboard box to give extra heat retention and limit possible damage. From here Please see the above live arrival guarantee terms for damaged orders on arrival and possible problems with delivery these must be adhered to at all times and no allowances will be made if not followed!.

If in doubt or unsure on arrival please take pictures and make us aware on arrival of any possible issues that you may be concerned with also it is no good hours or days after the case it must be on arrival.



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